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home > frequently asked questions
CONTACT
we love hearing from you! email us here hello[at]rompstore.com or phone 818.508.7455.

 

SHIPPING
we're happy to ship anywhere you are.

with in the continental USA, we ship FedEx ground within 2-3 business days of order (AK & HI ship usps priority mail). you will recieve tracking info via email. time in transit depends on where you live. we ship from our offices in southern california. express shipping can be arranged. we are happy to do international orders. please email us for specific requests.

to minimize environmental impact, we often re-use boxes and packing materials from our suppliers. we do not buy plastic/styrofoam materials but do re-use those shipped to us.

note: custom items ship directly from our suppliers.

 

RETURNS
we love our products and hope you will too. if you're not happy, please contact us.

you may return an item within 30 days for exchange or ROMP credit ONLY. returns beyond this period may incur a restocking fee. credits are valid for 1 year.

special orders and sale items are non-returnable. to return a wallpaper silhouette, please review the wallpaper FAQs below. 

returned merchandise must be unused with original packaging and tags intact. returns must be well packed and insured for their full value. we cannot assume responsibility for return fees or problems in transit. original shipping fees are non-refundable.

damage/defect claims must be made within 5 days of receipt of goods. in case of damage in shipping, FedEx may require an inspection, so please retain packing materials.

please pack returns carefully and send to: ROMP 3940 laurel canyon blvd. #998 studio city, CA 91604.

WALLPAPER SILHOUETTE FAQs
how are they installed? each DIY kit contains the silhouette, a packet of paste, a brush and detailed installation instructions. wallaper paste is used to affix the silhouette to the wall.

are they difficult to install? that depends. the animals are relatively simple for a novice to install. the tree is a bit more complicated, though absolutely do-able. some of our customers feel more comfortable hiring pros for larger installations.

are they removable? silhouettes are removable should you move or tire of them, but they are not re-usable. please note: removal may damage walls slightly. ease of removal depends on many factors: existing wall condition, the amount of glue,  environmental conditions that may may affect adhesion (sun, light, humidity, etc) and how long you leave it up. in any case, damage (if any) should be minor.

what are they made of? each wallpaper silhouette is made of actual wallpaper. all silhouettes are handmade - variations in pattern, color, etc are by design. about 95% of the wallpapers are vintage and in limited supply. patterns are subject to change without notice. we do our best to represent color and pattern, but cannot accept responsibility for variations.

will the tree look exactly as pictured? no. leaf patterns vary. each month represents a colorway and approximate distribution of color. your particular patterns and the way you choose to group the leaves guarantees that your tree is unique and yours alone!

is it possible to get an animal in another pattern?  yes! please contact us for details, but in theory, all animals are available in any pattern. please note that special order policies apply to these orders (see below).

what about a shark? a dinosaur? a cow? sorry, but at this time we only have the silhouettes shown. please join our mailing list for future patterns and silhouettes. 

what if I don't like the pattern? do not open the silhouette! each tube is packed with a large sample of the wallpaper on the outside (trees are packed with a large scrap of trunk wallpaper inside the tube, cushioning the silhouette). please note that we can only accept undamaged and UNOPENED articles. if you have opened the silhouette, we cannot accept it for return!

are they fragile? yes! please do not open your wallpaper silhouette until you are ready to hang it. please note that we can only accept undamaged and UNOPENED articles. if you have opened the silhouette, we cannot accept it for return!

what is the paste made of? methyl cellulose, a wheat-based chemical compound which dissolves in water. methyl cellulose is also used as an emulsifier in foods and other products. it is non-toxic and non-allergenic.

how are they made? each silhouette is cut by hand in inke heiland's workshop in holland. each silhouette provides meaningful work to an eager group of developmentaly disabled adults.

how long will it take for me to get my order? wallpaper silhouettes are made to order and have a 4-5 week leadtime. they will ship to you directly from the artist in holland. in some cases, we have silhouettes in stock in and can get them to you much faster. our current stock is designated as *on sale* in-stock patterns.

 

SPECIAL ORDERS / CANCELLATIONS
we like happy customers and can accomodate special orders. usually, a 50% deposit is required. please contact us for details. please note that special orders are not returnable.

once processed, cancelled orders may be assessed a 15% restocking fee.

 

GIFT REGISTRIES
ROMP offers gift registries/wish lists for any occasion! it's easy - click here to find out more.

 

OUR NAME
ROMP, of course, means to play or frolic, but did you know that a group of otters is called a romp too? we're inspired by otters and their insistence on making everything in life into a chance for play.

 

PAYMENT
we accept visa, mastercard and american express cards through our secure shopping cart. your credit card statement will show a charge from ROMP.

 

SALES TAX
we collect sales tax on CA state orders. please comply with your state's laws on online purchases.

 

PRIVACY & SECURITY
ROMP respects you and will never share your information with anyone.

for your security, ROMP uses a digital certificate that authenticates the identity of a website and encrypts information that is sent to the server using Secure Sockets Layer (SSL) technology. this certificate serves as an electronic "passport" that establishes an online entity's credentials when doing business on the web. when a user attempts to send confidential information to a server, the user's browser accesses the server's digital certificate and establishes a secure connection.